There are new operational realities in the highly competitive world of FTTH based communication services. This competition has implications for customer service and network expectations. Customers have little loyalty to services so customer interactions become high risk/reward opportunities for building loyalty. The ability to give a live answer with the correct information during a single […]
Tag: FTTH ROLL OUT
FTTH/P network benchmarking in France
The French broadband market is dominated by the incumbent France Telecom (FT, 42.8% market share) and alternative DSL operators Iliad (Free) (21.8%) and SFR (22.8%). Numericable, the single cable operator, has a 4.2% share of the broadband market. Smaller operators, including Bouygues Telecom, share the remaining 7.3% of broadband subscribers. The three main operators – […]