There are new operational realities in the highly competitive world of FTTH based communication services. This competition has implications for customer service and network expectations. Customers have little loyalty to services so customer interactions become high risk/reward opportunities for building loyalty. The ability to give a live answer with the correct information during a single […]
Day: July 2, 2015
FTTH Rollout – First Things First
Management of the entire life cycle is our focus and there are at least three aspects of management that work together for success. Vision – what do I want to accomplish? Planning – how can I best accomplish it? Action – doing it Vision is a picture in the mind of the finished accomplishment. For […]